people have confirmed orders... will all these be refunded before true onsale?

yeah -- after much patience and sticking with it, i have a confirmed order. i think it should stand, otherwise i just wasted an hour of my afternoon participating in the scheduled on sale.

People were able to purchase them today on the official sale, are you going to honor those?

You guys still rock!

2 days in a row I buy two prints, get a confirmed order, and that order gets canceled.

good luck guys just wish that it would be one per person
so people don't buy two and sell one on ebay
i was in jury duty trying with there crappy wifi but couldn't get through

As Board President, can you explain why if Masthay is packing and shipping them, he's just not selling them anyway. Anyone in their right mind, KNEW this would happen and it did. I don't get the decision to not go with using Masthay Studios. Can you at least help us understand? This was a HUGE deal today.

I think the orders should be honored. I mean it was a scheduled time and date. Some people received orders and a confirmation. It's not fair to the people that followed directions on the date and time. They waited and waited an refreshed until they were able to get in, especially getting a confirmation. You should have canceled this way before people were able to get in and order one. Not fair at all to refund these people their money. Orders should be honored!!

lottery?

@HARRYHOOD213 said:

...Anyone in their right mind, KNEW this would happen and it did. I don't get the decision to not go with using Masthay Studios. Can you at least help us understand? This was a HUGE deal today.

First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand? I've been on his site when it shit the band during a highly demanded item. Port Merchandise has been a great vendor and is no rookie in e-commerce. Just unfortunate that the demand knocked it out for a but. But frankly, same thing happens to LiveNation, Ticketmaster and even Nugs.net with a big surge.

@BoyManGodShit said:

2 days in a row

C'mon, you knew yesterday was bogus and you were gaming the system, zero sympathy there.

Marco will certainly discuss with interested parties and make a reasoned, rational decision that is as fair as can be.

I'm thrilled for Mockingbird that the demand is so high and the foundation will benefit so well from this. It demonstrates not only the goodwill that Phish.net and Mockingbird have but the exemplary work that AJ has been doing recently.

Good luck to all next week- I have my fingers crossed for one too.

Followed all the rules and my order was confirmed after trying for an hour and 10 minutes. Please honor my order since I received an email confirmation and the order was placed. Thanks for your consideration!

Many of us, my self included, gave up refreshing their browsers when we were informed that the sale was postponed. Just because we received word that it wasn't going to happen we should be penalized for it? The reason people were successful later was due to the fact that word was spreading that the sale was postponed thus the load on the servers wasn't as great with less people refreshing. Had we known that this would have happened I'm sure we wouldn't have stopped refreshing.
Figure out what time the first notice of the sale postponement was announced, honor any sales before that time and refund sales after said time.
You can't announce a postponement and then continue to sell the poster.

I was one of the lucky folks whose order was processed.
I thought I had purchased them and left to go to work and come home to find this?

I waited until today to order (I'm no gatecrasher like others were the day before the sale),
and it took me a long time to get through but I was successful and my order was processed as I received a confirmation e-mail.

I think it is only fair to honor the orders that got through since we waited until the day of the sale and how were we supposed to know the sale would be announced as delayed after the time it was slotted to begin.

I bought the artwork fair and square during the time frame that was planned.
I realize it was not fair as the site crashed but I just kept trying over and over and
I spent a good portion of my afternoon waiting and trying to order them.

Please consider honoring my order, as I called Port Merchandise and they confirmed my order after purchase. Thanks to ALL

William

@tmwsiy said:

@HARRYHOOD213 said: [quote]...Anyone in their right mind, KNEW this would happen and it did. I don't get the decision to not go with using Masthay Studios. Can you at least help us understand? This was a HUGE deal today.

First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand? I've been on his site when it shit the band during a highly demanded item. Port Merchandise has been a great vendor and is no rookie in e-commerce. Just unfortunate that the demand knocked it out for a but. But frankly, same thing happens to LiveNation, Ticketmaster and even Nugs.net with a big surge.

So, how great was the demand? There were 140 posters, 2 each, 70 people minimum could buy. More if folks only bought one. Are you saying 100's or thousands of people crashed the server? Port Merchandise is no rookie, but they could not anticipate demand and set up servers properly? That's odd? There must be a Service Level Agreement .Net has in place if they are a vendor. They should be aware of the size of drops and be prepared or financially liable if they cannot meet expectations, no? I work in Finance, I know how it works. Demand was not anticipated (no clue how, given how hyped you and A.J. made it) or the vendor can't handle a simple poster drop? Something is not adding up? If they are no rookie, how come some people cracked their codes yesterday?

It's a poster, people, not someone's life.

Lighten up already.