Shelly Culbertson was an active participant in the early days of Phish.net (when it was "just" a mailing list of a few hundred fans) and in the Usenet newsgroup rec.music.phish. She was hired by Dionysian Productions (i.e. John Paluska) in January, 1993, as their first full-time employee. As the Dionysian staff and workload increased, she gravitated towards ticketing. Shelly was the driving force behind Phish Tickets By Mail (PTBM) which was developed in order to offer a convenience to fans, to accommodate tapers, and to allow for tickets to be printed with custom graphics. Shelly worked for Dionysian until the end of January 2001; the last event with which she was involved as an employee was Trey’s concert with the Vermont Youth Orchestra at the Flynn Theatre on February 4, 2001. She has attended several Phish shows since then, including Festival 8, at Lake Tahoe on August 9, 2011, and both of the Tahoe shows in 2013; she saw the Tahoe "Tweezer" firsthand and even has the Nevada TWEEZER license plate to commemorate the experience. Shelly currently resides in Nevada where she works for Patagonia.

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