Phish.net: a Project of the Mockingbird Foundation


AJ Masthay Print for Mockingbird An Update and New Onsale Details

Posted 2013-03-08 23:59:59 by MarcoEsc - 15 comments - Link: http://phi.sh/23hz7i

Today (March 8), as announced, we attempted to put on sale a limited edition poster. While we at Phish.net worked closely with our e-commerce partner to be ready for the sale, we did not anticipate the exceptionally high demand for this print. About five minutes before the sale time, the volume of web traffic overwhelmed our store’s web, database and e-mail servers, and to many customers the store appeared unavailable.

About 30 minutes after the planned sale time, seeing that there was no quick fix for the server problems and believing no posters had been sold, Mockingbird Foundation Board President Marco Walsh made the decision to postpone the sale. We later learned that a small number of customers had been able to successfully complete an order.

Who knew selling a few posters could be so difficult? Here’s what we’re going to do:

  • On Friday, March 15, at noon EST (9am PST), the majority of prints will be sold to customers directly from artist AJ Masthay’s website at www.masthaystudios.com. Purchases will be limited to one poster per person.
  • In addition, a very small number of print variants and artists proofs will go on sale at the same time.
  • Any orders for a single print that were successfully completed (with order confirmation e-mail) on 3/8 will be honored.
  • Any orders for two prints that were successfully completed on 3/8 will be reduced to one print, and a partial refund will be given.
  • Any duplicate orders by the same person will be canceled and your money refunded. We will fulfill one order for a single print.

We sincerely apologize for any frustration that this experience has caused. We will be the first to admit that, as an all-volunteer charity, selling posters is not our strong suit. While we understand that all may not be satisfied, we think the fairest solution is to limit print sales to one per person, try again to sell prints next week using a different web store, and partially honor (one print only) those few orders that were completed on 3/8.

While we trusted that adequate resources were in place for a successful sale, we were embarrassed to learn the hard way that this was not the case. Masthay Design has recently upgraded their servers specifically to support sales to highly dedicated, Internet-savvy Phish fans. Having seen him successfully hold several popular poster sales, we are fairly confident that we can sell the rest of the posters without a hitch.

Again, we sincerely apologize for any frustrations caused by today’s botched attempt to sell a poster, and hope you’ll bear with us as we do all we can to get this right for next week. Thank you very much for your patience and understanding, and for supporting The Mockingbird Foundation.

Comments

Ifthir Reply
Ifthir @HARRYHOOD213 said:
@HARRYHOOD213 said:
Per TMWSIY - "First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand?"

@TMWSIY - Care to comment on this again?
Vote me down because I was right. Makes sense.
I voted you down since you were a dick

On top of that @TMWSIY is a good dude who has done a lot for the scene and the community. You harryhood213 just come off like a young punk who loves to run his mouth on the internet. The staff at phish.net might not call you out for the chump you are because they have class, but I don't. Stop being a dick and crying about a poster.

Score: 2
tmwsiy Phish.net Staff Reply
tmwsiy @HARRYHOOD213 said:


@TMWSIY - Care to comment on this again?
Sure, briefly and without making snide remarks my thoughts are I'm glad we've found what appears to me to be a reasonable solution.

But to suggest that nobody "in their right mind" is associated with the poster sale is preposterous. Plenty of planning went into it. You clearly are trying to stir the pot which is fine.

I've been on AJ's site THREE times when it crashed out of a total of maybe six. So 50/50.
I'm glad to see after a string of collapses, he's made some improvements. Hopefully Friday is stress free. But to suggest that there's one and only one option that would have been fail-proof and the only way to go is extremely easy in retrospect.

How many questions do yo want answered? You asked about a dozen in your previous post in the other announcement.

You are in finance? Good. So you'll understand this: Time is money. I've wasted enough already responding to you.
Score: 2
MarcoEsc Phish.net Staff Reply
MarcoEsc Q: Why do I think AJ's website will be more equipped to handle the overwhelming demand?

A: As a fan and collector of AJ's work, I was there trying to buy posters several times in the past when his website failed due to Phish fan traffic. His servers had similar meltdowns, until he switched to the current provider. I've since participated in a few of his "high demand" onsales and they have gone off without a hitch.

We have a week to regroup and battle harden AJ's servers. He's just as embarrassed about this as we are; we all want what the fans deserve: a glitch-free selling process that gives everyone a fair shot at a print.

Our problem today was that, while we warned Port Merch what would be coming, they were not as ready as they needed to be. AJ knows what's coming. He's seen it many times before, knows how Phish fans buy, and will do his best to have a store ready for this.

In the end we're just trying to get you guys some prints. Again, I'm sorry it has been so hard.
Score: 2
mlikens01 Reply
Aj reamped his website after him and david did the lino king and had the same problem. I promise u guys that big cartel which aj uses has not had any problems since then and if u know aj he ships the posters in tip top shape, no creases no bends been dealing with him for years now. Its a good idea to move the remainder of the sale to his site. No worries everyone it will work out.
Score: 1
CornFromAJar Reply
CornFromAJar @HARRYHOOD213 said:
Per TMWSIY - "First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand?"

@TMWSIY - Care to comment on this again?
I wonder if perhaps he'd like to comment on it NOW.......
Score: 0
HARRYHOOD213 Reply
HARRYHOOD213 @HARRYHOOD213 said:
Per TMWSIY - "First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand?"

@TMWSIY - Care to comment on this again?
Vote me down because I was right. Makes sense.
Score: 0
HARRYHOOD213 Reply
HARRYHOOD213 @tmwsiy said:
@HARRYHOOD213 said:


@TMWSIY - Care to comment on this again?
Sure, briefly and without making snide remarks my thoughts are I'm glad we've found what appears to me to be a reasonable solution.

But to suggest that nobody "in their right mind" is associated with the poster sale is preposterous. Plenty of planning went into it. You clearly are trying to stir the pot which is fine.

I've been on AJ's site THREE times when it crashed out of a total of maybe six. So 50/50.
I'm glad to see after a string of collapses, he's made some improvements. Hopefully Friday is stress free. But to suggest that there's one and only one option that would have been fail-proof and the only way to go is extremely easy in retrospect.

How many questions do yo want answered? You asked about a dozen in your previous post in the other announcement.

You are in finance? Good. So you'll understand this: Time is money. I've wasted enough already responding to you.
I thought you were responding without snide remarks?
Score: 0
cmcella10 Reply
I'm really glad you're limiting it to one per customer. Sure I would have been stoked if I was able to get two and be able to help a friend out who wasn't so lucky (or the reverse and have a friend hook me up if I didn't/don't get one) but I think with this few prints, and this high of demand, it is best to only allow people to get one.

This way hopefully we will see less of them on ebay going for 1.5X, 2X, or 3X the price you are selling it for. This way more posters will fall into the hands of phans who actually want the poster, and not the profits they could make on poster flipping.
Score: 0
tmwsiy Phish.net Staff Reply
tmwsiy @HARRYHOOD213 said:


@TMWSIY - Care to comment on this again?
Sure, briefly and without making snide remarks my thoughts are I'm glad we've found what appears to me to be a reasonable solution.

But to suggest that nobody "in their right mind" is associated with the poster sale is preposterous. Plenty of planning went into it. You clearly are trying to stir the pot which is fine.

I've been on AJ's site THREE times when it crashed out of a total of maybe six. So 50/50.
I'm glad to see after a string of collapses, he's made some improvements. Hopefully Friday is stress free. But to suggest that there's one and only one option that would have been fail-proof and the only way to go is extremely easy in retrospect.

How many questions do yo want answered? You asked about a dozen in your previous post in the other announcement.

You are in finance? Good. So you'll understand this: Time is money. I've wasted enough already responding to you.
Score: 0
tmwsiy Phish.net Staff Reply
tmwsiy @HARRYHOOD213 said:


@TMWSIY - Care to comment on this again?
Sure, briefly and without making snide remarks my thoughts are I'm glad we've found what appears to me to be a reasonable solution.

But to suggest that nobody "in their right mind" is associated with the poster sale is preposterous. Plenty of planning went into it. You clearly are trying to stir the pot which is fine.

I've been on AJ's site THREE times when it crashed out of a total of maybe six. So 50/50.
I'm glad to see after a string of collapses, he's made some improvements. Hopefully Friday is stress free. But to suggest that there's one and only one option that would have been fail-proof and the only way to go is extremely easy in retrospect.

How many questions do yo want answered? You asked about a dozen in your previous post in the other announcement.

You are in finance? Good. So you'll understand this: Time is money. I've wasted enough already responding to you.
Score: 0
gmhnge77 Reply
@MarcoEsc said:
Q: Why do I think AJ's website will be more equipped to handle the overwhelming demand?

A: As a fan and collector of AJ's work, I was there trying to buy posters several times in the past when his website failed due to Phish fan traffic. His servers had similar meltdowns, until he switched to the current provider. I've since participated in a few of his "high demand" onsales and they have gone off without a hitch.

We have a week to regroup and battle harden AJ's servers. He's just as embarrassed about this as we are; we all want what the fans deserve: a glitch-free selling process that gives everyone a fair shot at a print.

Our problem today was that, while we warned Port Merch what would be coming, they were not as ready as they needed to be. AJ knows what's coming. He's seen it many times before, knows how Phish fans buy, and will do his best to have a store ready for this.

In the end we're just trying to get you guys some prints. Again, I'm sorry it has been so hard.
Any reason the print was live on .net for almost an hour after you made the "postponement" announcement? I know a number of people who checked out with prints after 3 pm, well after this thing was supposedly ppd.

Its no small wonder why things cleared up and people managed to cart/buy prints after that bit of misinformation steered traffic away.

Any estimates on how many are left for sale on Friday?
Score: 0
LGandM Reply
Masthay Studios has endured the problem of a poster drop and site crashing in the past...thus the NEW & IMPROVED website & server.... AJ knows what he is doing and his print drops go very smoothly and efficiently. I applaud the response from Phanart in resolving this issue to the best possible solution for all and honoring the orders which were finalized by some who were able to process a sale. Thank you... LG&M
Score: 0
stumble Reply
ummm....is the correct site for the new onsale date: http://masthaystudios.bigcartel.com/
and thank you for honoring the sales for those of us who were able to complete our purchase.
Score: 0
HARRYHOOD213 Reply
HARRYHOOD213 Per TMWSIY - "First off, I have no idea why you think AJ's website would be any more equipped to handle the overwhelming demand?"

@TMWSIY - Care to comment on this again?
Score: -2

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